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FAQ & Promotions

1. How to choose the size of the product?

 - There is a size chart in the detailed description of the product page. You can select according to the data of the size chart. If you are still not sure which size you are suitable for, you can email us ([email protected]) and we will be happy to assist you.

2. How to check or order status?

- Don’t worry, we’ll keep you up to date. As soon as your order is placed, we’ll send you a confirmation email detailing what you ordered. You can also sign into your account to see the status of your order anytime. or You can send the order number to our customer service, our customer service will check the real-time situation of logistics.

3. I suddenly want to cancel the order, can I?

- We cancel the order within 12 hours after accepting the order. If you need to cancel the order temporarily, please send us an email within 12 hours. 

4. Is there a problem with the product that can be returned?

-Yes. If there is a quality problem with the product, please contact us within 7 days of receiving the goods, we will solve it for you.


5. Can the goods be shipped to my country?

- Yes, we support global transportation. for more questions, please feel free to email us to [email protected]


6. How to pay?

- You only need to have a Paypal account, or a credit  card to pay. Specific payment methods can refer to our Payment Method.


7. Can i place a wholesale order on

- You sure can! If you have a store and would like to inquire about starting a wholesale account with us, please email us, we’re excited to work with you!


1. Do you offer coupon codeļ¼Ÿ if so, how to use it?

- Yes. pleaes check the coupon details as following:

order amount                       coupon                             code

>$10                                       $5                                   f5

>$100                                     $8                                   f8

>$200                                     $15                                 f15

>$300                                     10%off                            sh10

>$500                                     20%off                            sh20

Simply enter your promotion code in the discount field during checkout, click “Apply”, then the discount will be applied to your order.

2.  Do you offer promotions?

- We sure do! FavoShape runs sales and discounts at different times all the year. please kindly note:

a. We may cancel or modify a promotion, discount, or coupon at any time.
b. Discounts cannot be combined with other promotions, coupons, or giveaways.
c. Giveaway items have no cash value and are not available for exchange or return.
d. Discounts cannot be applied to previous orders.